About Us - Our Prices - Our Guarantee
About Us -
MOUNTAIN LAKES VACATION RENTALS:
We are local folks that have been managing vacation rental properties on Lakes Hartwell and Keowee since 1993.
FAIR & CONSISTENT DESCRIPTIONS:
Most descriptions and pictures were prepared directly by us and all meet strict guidelines for fair representation. With a wide selection of houses available we want your choice to be based on what is best for you, not the skill of a photographer. If time permits, we can show you up to three houses before you make a decision. Or talk to our staff and tell them what you want. Our agents will listen to your needs and recommend options that suit you rather than trying to force a round peg into a square hole.
CALL US FOR SERVICE 24 / 7:
Feel free to call us. Our office is open 9-2 Monday - Friday. Our locally staffed answering service is available 24 hours a day, 7 days a week. Your call will be answered by a live, local person, not a recording, not someone in India, Florida, or Atlanta, BUT a live person that lives in the Lake Hartwell area. If you are having a problem, our service department will be paged immediately. A local contact with local knowledge helps provide safety and security not available from someone 500 miles away. If you have a question or problem, call us any time night or day.
About Our Prices -
OUR PRICES ARE ALWAYS EQUAL or LOWER:
If you find the same house available the same dates, advertised at a lower price, show us the ad and we will match it. We accept any standard form of payment including most major credit cards. Always be wary of prices quoted on the internet that seem 'Too good to be true'.
Most rentals 'By Owner' add a cleaning fee of $50-$150, with Mountain Lakes the cleaning is always INCLUDED in our published price.
Both GA & SC place the burden of paying Sales and Accommodations Taxes on the consumer, whether or not these taxes are collected by the Cabin Owner. We collect and pay these taxes so you don't have to. Taxes range from 7% to 12% depending on location and are INCLUDED in our published price. You will never get a bill “Out of the blue” for unpaid taxes on our rentals.
NO SURPRISE CHARGES:
Some agencies and/or owners have an extra charge for just about everything. Some even charge extra to furnish linens. With Mountain Lakes there are NO hidden mandatory charges.
PETS are OPTIONAL:
In many of our houses (But not all) you have the option of bringing along your pet. We do charge extra for pets. Generally the charge is $75 per pet plus tax. Pets are usually limited to two per house. Be sure to inquire about bringing pets to the house you are renting. AND please be sure to tell us that you are bringing a pet when you make the reservation.
GARBAGE SERVICE is OPTIONAL:
We ask that you take your trash out when you leave. For many of our guests, it is routine to throw their trash bags in their boat when they are leaving the lake. If this is not convenient for you, feel free to leave the trash bags for the maid to take. If you do so, we ask that you leave the maid a suggested tip of $5 per bag.
Our Rental Guarantee -
WE GUARANTEE that WHAT YOUR SAW ADVERTISED is WHAT YOU GET:
Should there be a problem with the house, we will have it fixed in a timely manner
Offer you the option of moving your reservation to another unit.
Issue you a full or fair partial refund.
OUR NO FAULT SATISFACTION GUARANTEE:
Should you arrive and find that the home you chose it is not right for you FOR ANY REASON, we will arrange for you to transfer to another available home with no moving charges. All we ask is that you call us within 2 hours of your arrival.