MOUNTAIN LAKES
VACATION RENTALS

TERMS & CONDITIONS

Before going to the house you MUST check in at our office

PRICE, RESERVATION, CANCELLATION POLICY  & HOUSE RULES  PLEASE READ, SIGN AND BRING WITH YOU WHEN YOU ARRIVE

Late arrivals: We close at 5pm. (We are closed Sundays and some Wednesdays) If you will arrive when we are closed, please call and let us know.

We can leave keys and a map in a pick up box at the front of our office if all the following are met. We may drive by the house the next day to verify you arrived.

1)       You must be paid in full. (We can accept credit card payments by phone)

2)       We have a copy of this form which includes your credit card number, expiration date and a readable signature. (You may fax this to 864-972-0911)

3)       If this is your first time renting from us, we must have a copy (or imprint) of your credit card OR a check for $250 as a damage deposit.

Reservation Fee: The price you were quoted and billed includes a “reservation fee” service charge of $55-$200 (Plus Tax) depending on the house selected. This fee is not a rental fee but is a separate charge for processing the reservation and is not refundable under any circumstances. In case of cancellation you may apply this fee to a new reservation within a year from the original.

Pets require prior authorization and extra charges and are permitted only at certain houses (in the house or otherwise on the premises). Unauthorized pets at any time may result in significant additional charges and/or you being required to leave with no refund. Your invoice must specifically authorize any pets present.

Garbage Garbage service is not available at most houses. Please plan to take your trash to the nearest dump site each day and on departure. Sundays when most dump sites are closed, you may leave it in the dumpster behind our office. If you prefer, the maids will take out the trash for you. Deposit $3 for each normal size bag in the tip envelope and return it in the key packet or, if you prefer, we can charge your credit card for a $20 billing fee plus a $5 per bag charge.

Deficiencies: Homes are carefully inspected by our staff prior to your arrival, however deficiencies can still occur. Should you have a problem, please report it to our office as soon as it is discovered, any time night or day. If we are closed, our answering service will get in touch with us. We will make every reasonable effort to correct the problem in a timely manner. However, deficiencies such as appliance or other malfunctions, cleaning problems, lake levels, or utility problems do not justify a refund.

PRICES: Sales tax. (7% -10%) will be added to the quoted prices. A damage deposit (usually $250, higher deposits are required for pets, large groups, and when requested by the owner) is required when you check in. This should be in the form of a separate check or by signing the credit card authorization below and will not be processed unless to cover extraordinary cleaning fees, garbage charges, phone charges, or missing or damaged items.

RESERVATIONS:  To confirm your reservation we require payment of 1/2 the rental in advance. Tentative reservations (made 5 weeks or more in advance) may be held for one week awaiting a check for payment after which time they will be automatically cancelled. Reservations less than 3 weeks in advance will not be held without payment. We accept cash, personal check, money order, Visa, MasterCard, or Discover. Money collected may be placed in an interest bearing account until paid out. All interest accrues to the Agent to offset credit card fees and other expenses.

CANCELLATION: If you cancel more than three weeks in advance you will receive a full refund less the “reservation fee” described above. If you cancel less than three weeks but before the day arrival is scheduled 1/2 of the total rental fee is forfeited in addition to the “reservation fee”. The day arrival is scheduled the entire amount becomes due and payable. If the house is re-rented you will receive credit for the pro-rated rent less the “reservation fee”.

SUBSTITUTION: Sometimes acts of nature and other forces beyond our control prevent a house from being available as reserved. Therefore we reserve the right to substitute a house that we consider equivalent or better for the house requested.

MOST HOUSES ARE USED FREQUENTLY BY THEIR INDIVIDUAL OWNERS: They are, therefore, "fully equipped" to each individual owners taste. Often the owners will leave personal items in the house. Respect their personal property.  LINENS & COOKING UTENSILS are provided in all our houses.

CONSUMABLES:  We provide a starter supply only of consumable items such as toilet paper, paper towels, and soap. We do not furnish charcoal.

CAPACITY: You must abide by the stated capacity of the house. Tents, campers or motor homes are not permitted.

SPEED LIMITS: Pedestrians, joggers, and golf carts also use these streets. Speeding is not tolerated and you will be asked to leave without any refund.

PARKING is not permitted on the lawns or on the paved road. We have 10 acres at our office available for extra parking. Please check with our staff.

DISTURBANCE: Respect the right of neighbors to not be disturbed and respect the rules and standards of the development where the house is located.

FIREWORKS & FIREARMS: Fireworks may not be discharged in or near houses, lawns, or in the street.  Firearms are not permitted

NO WAKE: The areas of the launch ramps and private docks are NO WAKE ZONES. Boats should travel at idle speed in these areas.

UTILITIES: Please be conservative in the use of utilities. When leaving for the day please turn off the lights and air conditioning.

PHONE USAGE: Phones (where provided) are for your convenience. Do not charge any long distance calls or accept any collect calls on them.  In order to cover the costs of  billing there will be a 25% or $20 (whichever is greater) billing fee added to the cost of any toll calls. In this area some calls are billed per minute even though you do not dial a 0 or 1. It is your obligation to verify potential charges before placing any extremely long calls such as internet access.

TOILETS: Many of these houses have a pumped sewage system. Do not flush sanitary products or other foreign matter.

GRILLS: Clean grills after each use. If a gas grill is out of gas, purchase a refill and present your receipt for a refund. NEVER use charcoal in a gas grill.

SMOKING: The owners request you please do not smoke inside the house.

RESPONSIBILITY FOR GUESTS: You are responsible for the actions of any family or guests you permit into the development.

DAMAGE: While you are renting the house you are responsible for missing items or damage caused by yourself, your family, or guests. Any resulting charges will deducted from your deposit or charged to your credit card. To avoid charges for prior damage, report any problem the day you check in.

ACCIDENTS: Mountain Lakes Vacation Rentals or its owners or staff  will not be responsible for any accidents or injury occurring on or because of rental property.

CHECK OUT: While the final clean up is provided you are ask to leave the house as you would want your guests to leave your house. Remove your things from the refrigerator, Wash and put away dishes and pots and pans, Strip dirty linens (DO NOT remake the beds), If you have time, start a load of laundry. Please leave no more than 3 loads of laundry. Turn off all lights and set the A/C on 78 (heat on 55), return your key to the office and take your trash to the dumpsite.

I understand that my rental expires at 10am and I will check out, remove all my possessions and vacate the premises at or prior to that time unless specific permission is obtained from the agent. Items remaining may be returned to me freight collect or disposed of at the discretion of the Agent. I understand that if I leave early for any reason I am NOT entitled to a refund.


I have read, understand, and agree to abide by these rules. I understand that violating these rules may result in eviction with no refund. I understand the cost of extraordinary cleaning, garbage removal, phone charges, missing items, and damages may be deducted from my damage deposit or charged to my credit card and hereby authorize Mountain Lakes to bill my credit card up to $250 for such charges ($500 where pets are involved).


Card # ____________________   Expiration: ________   Signed; ____________________    Date: ________