HOUSE RULES:
To Confirm - Send us a signed & dated copy OR visit
"www.RentalsOnTheLake.com/HOUSERULES"


CHECK IN at our office.15298 South Highway 11, Fair Play, SC 29643.
(At the “?”, 4 m N of I-85 SC Exit 1) Hours 9:00 – 2:00 M, W, TH, F) If you paid in full & confirmed rules we leave keys & maps in a box at our office.
Please sign a copy of these “HOUSE RULES” & take a copy with you for reference.


RESERVATIONS: To confirm your reservation we require payment of 50% in advance. Tentative reservations made 45 days or more in advance may be held for 5 days awaiting a check for payment after which time they will be cancelled. Reservations less than 45 days in advance will not be held without full payment. We accept; CHECKS, MONEY ORDERS or CREDIT CARDS (Visa, MasterCard, or Discover). Money collected may be placed in an interest bearing account until paid out. All interest accrues to the Agent to help offset credit card fees and expenses.
PRICES billed include sales taxes of 6% -12% and a  “reservation fee” service charge of $55-$300 depending on the house. This is not a rental fee but is a separate charge for processing the reservation and is not refundable under any circumstances. In case of cancellation you may apply this fee to a new reservation within one year. VRBO bills an additional "Service Fee"IF reservations were made through VRBO.
IF YOU CANCEL more than 21 days in advance you may receive a full refund less the "reservation fee".  If you cancel less than 21 days but before the day arrival is scheduled 1/2 of the total rental is also forfeited. The day arrival is scheduled the entire amount becomes payable. If the house is re-rented you will receive credit for the prorated rent less the "reservation fee". If this reservation is for a Holiday Weekend or a Clemson Football Home Game Weekend, then you receive NO REFUND.
SUBSTITUTION: Acts of nature & other forces beyond our control may prevent a house from being available as reserved. We reserve the right to substitute a house that we consider equivalent or better.
PROBLEMS? Report asap any time night or day. Call 800-610-0020 & press 1
URGENT MESSAGES (ONLY) Call 800-610-0020 & press 9 
PETS:
Require prior authorization (and extra charges) and are permitted only at certain houses (either in the house or  on the premises). Your invoice must authorize pets by name.Unauthorized pets result in significant additional charges and/or you being required to leave with no refund.
GARBAGE SERVICE: Is not available at most houses. Plan to take your trash to the nearest dump daly & on departure. If you prefer, maids will take the trash for you. Deposit $5 for each normal size bag in the tip envelope and return it in the key packet. If prefered we can charge your credit card.
DEFICIENCIES: Although homes are inspected prior to your arrival deficiencies can occur. We make every reasonable effort to correct problems. Appliance or other malfunctions, cleaning problems, lake levels, or utility problems do not justify refunds. Notify us ASAP of pre-existing damage.
MOST HOUSES ARE USED FREQUENTLY BY THEIR INDIVIDUAL OWNERS: Please respect owner’s personal property.
LINENS & COOKING UTENSILS are provided in all our houses.
STARTER SUPPLIES OF CONSUMABLES are furnished (Toilet paper, paper towels, soap). Propane, charcoal and firewood are NOT furnished.
CAPACITY: You must abide by the stated capacity of the house. Tents, campers or motor homes are not permitted.
SPEED LIMITS: Pedestrians, joggers and golf carts use these streets. Speeding is not tolerated, you will be asked to leave without refund.
PARKING is not permitted on the lawns or paved roads. We have room our office available for extra parking. Please check with our staff.
DISTURBANCE:
Respect the right of neighbors to not be disturbed and respect the rules and standards of the area.
FIREWORKS & FIREARMS: Fireworks may not be discharged in or near houses, lawns, or in the street. Firearms are not permitted
UTILITIES: Please be conservative in the use of utilities. When leaving for the day please turn off the lights and air conditioning.
PHONES (where provided) are for your convenience. Do not charge any calls on them.
TOILETS: Many of these houses have a pumped sewage system. Do not flush sanitary products or other foreign matter.
GRILLS: Clean grills after each use. NEVER use charcoal in a gas grill. If a Gas Grill is out of Gas, have it refilled.
SMOKING: The owner's request you please do not smoke inside the houses.
RESPONSIBILITY FOR GUESTS: You are responsible for any family or guests you permit into the house or the development.
ACCIDENTS: Mountain Lakes, its owners or staff are not responsible for any accidents or injury occurring on or because of rental property.

CHECK OUT: While the final clean up is provided you are ask to leave the house as you would want your guests to leave your house. Remove your things from the refrigerator, Wash and put away dishes, pots & pans, Strip dirty linens (DO NOT remake beds), Start a load of laundry. Leave no more than 3 loads of laundry. Turn off all lights, set A/C on 80 (heat on 50), take your trash to the dumpsite.
Although not required, We would appreciate you returning keys to our office.

DAMAGE DEPOSIT (Usually $250, higher deposits are required for pets, large groups, and when requested by the owner) is required when you check in & may be made by signing the credit card authorization below or by a separate check (Cash is NOT accepted). (Deposits will not be processed except as below). While you are renting the house you are responsible for missing items or damage caused by yourself, your family or guests. Any resulting charges will deducted from your deposit or charged to your credit card. To avoid charges for prior damage, report problems the day you check in.
I understand the cost of extraordinary cleaning, garbage removal, phone charges, missing items, & damages will be charged to my credit card & I hereby authorize Mountain Lakes to bill my card up to $250 for such charges.


I understand that my rental expires at 10am and will check out, remove all my possessions and vacate the premises at/or prior to that time unless permission is obtained from the agent.
Items remaining may be returned collect or disposed of at the discretion of the Agent.
I understand that if I leave early for any reason I am NOT entitled to a refund.
I have read, understand, and agree to abide by these rules and any published rules specific to the house I am renting.
I understand that violating these rules may result in eviction without refund.

Name: _________________________ Card# ___________________ Expires _____ CODE _____

Signed ____________________ Date____ 


We MUST have confirmation of your agreement to the HOUSE RULES
AND
You must also be PAID IN FULL
OR

We Will NOT Provide Keys & You rental is cancelled with NO REFUND.

You may confirm agreement to these HOUSE RULES:
 
By sending a completed, signed and dated copy to our office.
By Mail: 15298 S. Hwy 11, Fair Play, SC 29643
By scanning and E-Mailing a completed, signed copy to: reservations@RentalsOnTheLake.com
By E-Mailing us a photo of the RULES with your signature clearly visible
or
By visiting the web page www.RentalsOnTheLake.com/HOUSERULES
then Clicking on the "I hereby certify ... link", completing and then sending us the e-mail

I hereby certify I have read, understand, and agree to the HOUSE RULES as published on the Mountain Lakes web site.